Privacy

1x Bat Privacy Policy

Your privacy matters to us. This Privacy Policy explains exactly what personal data 1x Bat collects when you use our platform, how we use it, who we share it with, and what rights you have over your own information. We keep it plain and straightforward — no legal jargon designed to confuse.

Last updated: January 2025
How 1x Bat Protects Your Data

Six things you should know about how we handle your personal information on the 1x Bat platform.

We Collect Only What We Need

1x Bat does not collect data for the sake of it. We gather only the personal information required to operate your account, process your deposits and withdrawals, verify your identity, and comply with our legal obligations. Nothing more. If a piece of data isn't necessary for those purposes, we don't ask for it.

Encrypted Storage and Transmission

All personal data stored on the 1x Bat platform is protected using industry-standard encryption. Data transmitted between your device and our servers is secured via TLS. Your payment details — including bKash, Nagad, and Rocket account information — are never stored in plain text on our systems.

We Never Sell Your Data

1x Bat does not sell, rent, or trade your personal data to third parties for marketing or any other commercial purpose. Your information stays within the 1x Bat platform and is shared externally only where strictly necessary — for example, with payment processors to complete your transactions.

You Control Your Data

As a 1x Bat player, you have the right to access the personal data we hold about you, request corrections, and in certain circumstances request deletion. You can also withdraw consent for marketing communications at any time. Contact our support team to exercise any of these rights and we will respond promptly.

Transparent Cookie Use

1x Bat uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use cookies to track you across other websites. You can manage cookie preferences through your browser settings at any time without affecting your ability to use 1x Bat.

Clear Data Retention Limits

1x Bat retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a defined period after account closure. Transaction records are kept for the period required by financial regulations. After that, data is securely deleted.

Contents

1 Who We Are

1x Bat is an online gaming platform operating at 1x-bat.app, providing slots, live casino games, and sports-themed titles to players in Bangladesh. When this Privacy Policy refers to "1x Bat", "we", "us", or "our", it means the operator of the 1x Bat platform.

This Privacy Policy applies to all personal data collected through the 1x Bat website, mobile application, and any related services. By registering an account on 1x Bat or using our platform, you acknowledge that you have read and understood this Privacy Policy.

Questions about your data? Contact us at [email protected] and our team will respond within 48 hours.

2 Data We Collect

1x Bat collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment providers.

Category Data Collected Source
Account Data Full name, date of birth, email address, phone number, username, password (hashed) Provided by you at registration
Identity Verification National ID, passport, or other government-issued document; selfie or photo for liveness check Provided by you during KYC
Payment Data bKash / Nagad / Rocket account number, transaction reference numbers, deposit and withdrawal history You and payment providers
Usage Data Pages visited, games played, session duration, bet history, device type, browser, IP address Automatically collected
Communications Support chat transcripts, emails sent to us, feedback submitted through the platform Provided by you
Cookie Data Session tokens, preference settings, analytics identifiers Automatically collected

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

1x Bat uses the personal data we collect for the following purposes:

  • Account management: Creating and maintaining your 1x Bat account, verifying your identity, and managing your login credentials.
  • Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
  • Platform operation: Delivering the games and services available on 1x Bat, personalising your experience, and saving your preferences.
  • Security and fraud prevention: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct on the 1x Bat platform.
  • Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering requirements and age verification obligations.
  • Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate.
  • Customer support: Responding to your queries, resolving disputes, and improving our support service.
  • Platform improvement: Analysing usage data to understand how players use 1x Bat and to improve the platform's performance and features.
  • Marketing communications: Sending you information about promotions and bonuses on 1x Bat, where you have consented to receive such communications.

Marketing opt-out: You can unsubscribe from 1x Bat marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting our support team directly.

4 Legal Basis for Processing

1x Bat processes your personal data on the following legal grounds:

  • Contract performance: Processing necessary to provide the 1x Bat service you have signed up for, including account management and payment processing.
  • Legal obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and responsible gaming requirements.
  • Legitimate interests: Processing for fraud prevention, platform security, and improving the 1x Bat service, where these interests are not overridden by your rights.
  • Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw this consent at any time.

5 Data Sharing

1x Bat does not sell your personal data. We share your data with third parties only in the following limited circumstances:

  • Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
  • Identity verification services: We may use third-party KYC providers to verify your identity documents. These providers process your data solely for verification purposes under strict confidentiality agreements.
  • Technology providers: We use third-party services for platform hosting, analytics, and customer support tools. These providers act as data processors and are contractually bound to handle your data only on our instructions.
  • Legal authorities: We may disclose your data to law enforcement, regulatory bodies, or other authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of our players.
  • Business transfers: In the event of a merger, acquisition, or sale of the 1x Bat platform, your data may be transferred to the new operator. You will be notified of any such transfer.

We never sell your data. No third party receives your personal information from 1x Bat for their own marketing or commercial purposes. Ever.

6 Cookies and Tracking

1x Bat uses cookies and similar tracking technologies to operate the platform and improve your experience. Here is a breakdown of the types of cookies we use:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without affecting your ability to use 1x Bat.
  • Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
  • Analytics cookies: Help us understand how players use 1x Bat — which pages are visited most, where players drop off, and how the platform performs. This data is aggregated and anonymised.

You can manage or delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 1x Bat platform. We do not use cookies to track your activity on other websites.

7 Data Security

1x Bat takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

  • All data transmitted between your device and 1x Bat servers is encrypted using TLS (Transport Layer Security).
  • Passwords are stored using strong one-way hashing algorithms — we cannot see your password in plain text.
  • Access to personal data within the 1x Bat organisation is restricted to staff who need it to perform their job functions.
  • Our systems are regularly monitored for security vulnerabilities and unusual activity.
  • Payment data is handled in accordance with the security requirements of our payment providers.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your 1x Bat account has been compromised, contact our support team immediately so we can take action to protect your account.

8 Data Retention

1x Bat retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

  • Active account data: Retained for the duration of your account on 1x Bat.
  • Closed account data: Basic account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering and regulatory requirements.
  • Transaction records: Deposit and withdrawal records are retained for the period required by applicable financial regulations.
  • Support communications: Chat and email records are retained for up to two years after the last interaction.
  • Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.

9 Your Rights

As a 1x Bat player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 30 days.

  • Right of access: You can request a copy of the personal data 1x Bat holds about you.
  • Right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.
  • Right to erasure: In certain circumstances, you can request that we delete your personal data. Note that we may be required to retain some data for legal compliance reasons.
  • Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
  • Right to data portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

Exercise your rights: Email [email protected] with the subject line "Data Rights Request" and we will handle your request promptly and confidentially.

10 Children's Privacy

The 1x Bat platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 1x Bat, please contact us immediately at [email protected]. We will investigate and close the account promptly, deleting any associated personal data.

Age verification is a mandatory step in the 1x Bat registration process. We take our responsibility to prevent underage gambling seriously and will take all reasonable steps to enforce this requirement.

11 Changes to This Policy

1x Bat may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we handle your personal data, we will make reasonable efforts to notify you — either via email to your registered address or through a notice on the 1x Bat platform — before the changes take effect. Continued use of 1x Bat after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 1x Bat handles your personal data, please get in touch:

We take all privacy-related queries seriously and aim to respond within 48 hours. For formal data rights requests, please use the subject line "Data Rights Request" so we can prioritise your query appropriately.

Play on 1x Bat With Confidence

Your data is safe with us. Register your 1x Bat account today, deposit with bKash, Nagad, or Rocket, and enjoy slots, live casino, and sports-themed games — knowing your privacy is protected every step of the way.

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18+ only. Gambling involves financial risk. Please play responsibly.